Parts Order Manager

Reed are delighted to be working with a leading organisation in Ipswich, who are seeking a Parts Order Manager to join their team. With up to £50,000 on offer, our client are seeking an experienced analytical individual, who has proficiency with ERP systems and is committed to delivering exceptional customer service.

Key Duties & Responsibilities:

• Manage selling prices of spare parts and accessories to meet financial targets.
• Collaborate with dealers to identify and share best practices in part ordering, promotions, and pricing.
• Engage directly with dealers and distributors to develop opportunities for increased parts sales.
• Lead a team of customer service representatives to ensure timely and accurate responses to customer queries.
• Oversee Despatch Administrators to ensure orders are dispatched and invoiced within service level agreements.
• Utilise KPI metrics to measure, monitor, and coach team performance, converting data into actionable workforce plans.
• Maintain and improve operations by monitoring system performance, identifying and resolving problems, and managing improvement programs.
• Investigate and resolve customer complaints in collaboration with relevant departments.
• Manage relationships with delivery companies to offer competitive delivery options.
• Work with Warehouse teams to enhance process efficiency and customer service.
• Lead proactive projects to prevent future issues.
• Develop training resources for dealer staff on system usage.

Required Skills & Qualifications:

• Strong analytical skills and a passion for data interpretation and insights sharing.
• Proven leadership and people development skills.
• Experience in a customer services/sales environment is advantageous.
• Commitment to delivering exceptional service and understanding dealer, distributor, and end-user needs.
• Exceptional organisational skills, capable of managing multiple projects under pressure.
• Proficiency with ERP systems (ideally SAP), Power BI, and Microsoft Office, especially Excel.
• Familiarity with CRM systems, ideally Salesforce.

Benefits on Offer:

• 25 days annual leave plus bank holidays
• Life assurance scheme
• Employee assistance programme
• Long service awards
• High street & restaurant discounts
• Free parking

If you fit the above criteria and are interested in applying for the Parts Order Manager role, please contact the Reed Ipswich office and ask for Max.