Passenger Operations Coordinator 3 Month FTC

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Passenger Operations Coordinator.

Be part of the movement – and play your part

About the role

Working shifts between 08:30 – 17:30, you will support with checking in passengers on our ships. You’ll also be assisting with departure and arrival procedures and be responsible for all new bookings and passenger check-in. We’ll give you all the training you need and support you in your role to ensure you deliver the best service possible to our customers.

You will be responsible for:

• Liaise with customers to assist them with any queries
• Liaise with Third Party key stakeholders – mainly Port of Tyne, UK Border Force & Special Branch
• Meet performance targets for speed, efficiency, sales, and quality.
• Maintaining up-to-date knowledge of industry developments and involvement in networks

About you

We are seeking enthusiastic individuals for a 3-month fixed-term contract. No specific qualifications are needed as comprehensive training will be provided. The role requires competence and excellent communication skills to interact effectively with a variety of stakeholders, including passengers, UK Border Force, and vessel captains.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.