Patient Experience Manager

The General Manager will be managerially accountable to the Director of Children's Services and will lead all aspects of the day-to-day operational management of the Children and Young People mental Health Community Services with a responsibility for ensuring good clinical outcomes across the range of services.

MAIN RESPONSIBILITIES OF THE POST

The post holder works in partnership with the Head of Nursing and Clinical Leads for Mental Health Children's Services to ensure the delivery of high-quality, cost-effective patient care within resources available. They provide strong leadership to manage and support the delivery of a wide range of complex clinical services and for implementing and managing systems and processes to enable services to respond effectively to future challenges whilst providing efficient operational and clinical services and sustained improvements.

They will provide leadership to the sub-directorate team, ensuring clear communication of Trust and Directorate values, vision, priorities, and expectations to ensure the engagement of teams to deliver services of the highest quality. They will have a significant strategic focus and work with the Head of Business and Transformation, to operationally lead transformational and integration projects, working with partners across the Integrated Care Partnership and the Integrated Care System in service of improved health outcomes for all.

Responsible for managing the highly complex nature of Children's Mental Services and ensuring that the appropriate strategic plans are delivered within a complex operating framework. The post holder will lead the transition and integration of identified Clinical and Delivery service pathways within the Children's Directorate. This will include developing and optimising, Crisis and urgent care services, eating disorder specialist services, Core CAMHS, Early Help and admission avoidance in collaboration with LDA Programmes.

KEY RESPONSIBILITES

• Manage operational staff and Multi-Professional Teams within the Children's Service sites, providing operational professional leadership for the sub-directorate including management leadership support for the Clinical Leads, Team leads and Clinical and Operational service managers.

• Lead on the implementation of new Trust-wide policies within the service area and to co-ordinate the development of policy and service development that may impact beyond the service.

• Ensure integration and standardisation across sub-directorate/s

• To provide senior management leadership in supporting the directorate's contribution to the Trust's operational agenda and operational plan, within the clinical and corporate governance frameworks of the Trust.

• In association with the ADN, Clinical Leads and Director, be accountable to the Trust Board for financial performance relating to delegated budgets for which this post is responsible and the operational performance of the Acute Services providing reports to the Directorate and Trust Board(s) as required.

• In conjunction with the Director and Head of Business & Transformation, operationally deliver the strategy and performance management ambitions of the sub-directorate.

• Develop and put forward strategic cross organisational proposals in the internal and external business planning cycle(s) which are consistent with the Trust's short to medium-term operational objectives and priorities.

• Deliver safe, efficient, and effective delivery of care through the non-clinical management team, empowering the clinical and nursing leadership teams to implement change and make improvements to care as appropriate.

• To remain up to date with changing objectives, external guidance, frameworks, and directives, advising the directorate as necessary.

• To promote world class care and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and patient, and promotes teamwork across services.

• To promote a culture of safety and quality, openness and accountability, public service, and teamwork in an environment of flexibility in which innovation is nurtured in response to patients' needs.

• Support and manage the directorate to meet Trust and NHSI/E performance objectives.

• Ensure that all staff in the specific service areas are clear about what is expected of them (via the appraisal and Performance Management processes) and are working together in successful teams to deliver high quality patient services.

• To ensure the delivery and compliance of mandatory training requirements for all staff.

• The post holder will be required to adapt to and undertake different or new duties in line with professional or organisational change. This Job Description is intended as a general guidance to the duties and responsibilities of the post and is not, therefore, exhaustive. It will be subject to review, considering changing circumstances and in consultation with the post-holder.

• With support from the Head of Business & Transformation, plan and implement a programme of continuous and evidence-based improvement in all aspects of the service area to ensure services are high quality, efficient, effective, and patient-focused.

• Ensuring that robust performance management development systems are developed for the sub-directorate which will involve close working with the Head of Business & Transformation.

• To take a key role in ensuring that all managers are aware of the specific delivery standards/targets they are responsible for delivering and provide support to each manager to ensure delivery of them.

• To ensure a culture of holding to account exists in the service area, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans.