Adecco are looking to recruit a Patient Support Advisor for our client based in South Shields on a 6 month contract. This will be working 8 hour shifts between Monday - Sunday between the hours of 8am - 8pm. A rota will be provided in advance.

Jobs Description:

• Responsible for responding to and documenting customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals).
• Responsible for determining the need of each contact with the goal of achieving the best resolution. Documents every call into the system.
• Speak with customers in an empathetic and supportive manner to promote the most precise information relating to the issue.
• Handles all calls in compliance with all the appropriate regulatory requirements outlined by the Standard Operating Procedures SOPs.
• To provide an excellent customer experience 24 hours per day and 365 days per year.

Are you a MATCH?

• Strong interpersonal skills and good communication
• Customer-oriented and service-driven
• Ability to solve problems
• Continuous improvement mindset
• High level of accuracy
• Ability to work across different professional cultures

If you wish to make a difference, please apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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