We’re working with a highly respected, nationwide not-for-profit organisation currently looking to bring a detail-oriented Payroll Officer into their team. This is a fantastic opportunity for someone with payroll experience who enjoys working in a mission-driven environment. You’ll be supporting the payroll function from start to finish, ensuring all employees and associated workers are paid accurately and on time.

This role offers a hybrid working model, requiring one day a week in the office, along with a competitive benefits package.

Key Responsibilities

• Take ownership of full-cycle payroll processing, including new starters, leavers, pay changes, and variance reports.
• Administer payrolls for approximately 7,000+ individuals across the UK.
• Handle out-of-cycle payments, salary advances, overpayment recoveries, and death-in-service claims.
• Liaise with third-party organisations such as HMRC, pension providers, and other external bodies to ensure timely and accurate payment processing.
• Respond promptly to queries via phone, email, and digital platforms, maintaining a high standard of customer service.
• Work within agreed processes to maintain internal controls and audit readiness.
• Support audit activities and ensure all documentation is current and accurate.
• Manage payroll deadlines proactively, including issuing reminders and follow-ups as needed.
• Help track and report on service KPIs, and contribute ideas for improving processes and systems.
• Participate in system testing and UAT for upgrades or enhancements.

What We’re Looking For

Essential Skills & Qualities

• Strong attention to detail and accuracy.
• Confident working with numbers and performing calculations.
• Solid IT skills with fast and precise data entry capabilities.
• Professional and friendly communication style - both written and verbal.
• Well-organised, with the ability to prioritise tasks and meet tight deadlines.
• Proactive, flexible, and collaborative attitude - a real team player.

Experience Required

• Hands-on experience in a payroll role using digital payroll systems.
• Comfortable working with a large and diverse workforce.
• Familiar with standard UK payroll legislation and practices.
• Previous experience in a fast-paced, team-oriented setting.

Desirable (Not Essential)

• Payroll qualification (Level 3 Certificate in Payroll or similar).
• Familiarity with Payroll software’s, ideally Oracle HCM Cloud.
• Understanding of payroll practices in the Channel Islands or Isle of Man.