Pension Administrator

We have an exciting opportunity for an experienced Pensions Technician to join Thames Valley Police on a temporary contract until March 2025.

You will be working Mon - Thur 08:40 am - 17:00 pm Fri - 08:40 am - 16:00 pm Break Length = 45 Mins which is 37 hours a week and will be office based.

PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED.

The overall purpose of the role is to: create and maintain the pension records of Police Officers and Police Staff, administer pension schemes, ensure Police Officers lump sum are paid accurately and on time, provide correct and consistent advice/guidance and contribute to the proper functioning of the pension/payroll department.

KEY ACCOUNTABILITY AREAS:

• Process all documents and information in relation to pensions (lump sums, refunds and advances, etc.) ensuring that they comply with relevant Conditions of Service, Force Policies and statutory legislation to ensure Police Officers/Police Staff are paid accurately and on time. Responsible for electronic filing of all documents ensuring compliance with data retention regulations. Process Pension Opt in/out including keying into payroll and forwarding information to Pension administrators.
• Answer Police Officers/Police Staff/Pension Administrators & Pensioners' queries on pension related issues. Give guidance to Area/HQ Department staff about incorrectly completed Police Officers/Police Staff pension forms. Provide advice, guidance & data to Police Officers/Police Staff/Pensioners, internal departments & external organisations. Liaise with other departments / external organisations & where necessary be persistent in order to provide best possible service.
• Responsible for commencing, amending and ceasing the records of police officers and staff including the preparation for payment of pension lump sum commutation payments and pension refunds as notified by the Police pension administrators.
• Manage query inboxes, deal with pension related queries. Responsible for electronic filing of all documents to ensure compliance with data retention legislation, supporting and assisting with Ad-hoc project work.
• Provide support to the Pension Consultant, ensuring strict deadlines are met and responsibilities of the department to make all payments accurately and on time are met. Deputising / answering queries commensurate with their level of knowledge on behalf of the Pension Consultant when absent.
• Authorise and check leaver notifications and forward to the Pension administrators to enable the calculation of benefits.
• Prepare leaver notifications and quotes to aid the Payroll Technicians in time of absence. Understand the implications of incorrect information being provided.
• Provide guidance to workplace pension scheme specific enquiries from members, internal departments, and external organisations. Liaise with other departments and external organisations and where necessary be persistent in order to provide the best possible service, ensuring pension benefits are reported and accrued accurately.
• Liaise with the pension providers and ensure timely and accurate member records in their systems and ensure that changes are communicated timely and consistently to ensure accurate records and compliance with legislation.
• Responsible for extracting any specially requested management reports from Payroll via the report writer too

ESSENTIAL CRITERIA

• Willingness to study CIPP Certificate in Pension Admin or equivalent or proven experience.
• Ability to work under pressure meeting strict deadlines with minimal supervision. Proven sound judgement, decision-making and problem solving skills. Ability to work on own initiative
• Good level of computer literacy: especially MS office applications (including V-Look ups and formulae) and databases. Proven ability to produce accurate & reliable data
• Ability to communicate clearly and professionally with individuals of different levels. Excellent team player standing for team goals. Proven ability to communicate effectively and build positive working relationships with staff at all levels of the organisation.
• Ability to handle challenging customers particularly those with a complaint about pensions.
• Good standard of education with a minimum of 4 GCSEs grades A-C/9-4 or equivalent including Numeracy and Literacy.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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