Pensions and Investments Complaint Handlers

Pensions and Investments Complaint Handler. Contract role

Location: Remote working. Start Date: Immediately

We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream. This is a great oppurtunity for anyone looking to develop their corporate career.

Key products that the complaint handlers will be supporting with are;

• Pensions - predominantly Personal Pensions as well as SIPP wrappers containing underlying funds - in both accumulation and decumulation phases.
• OEICs - both ISA and non-ISA
• Experience within complaints around product advice and the suitability of the product to the customer
• Investment Bonds

EXPERIENCE / SKILLS REQUIRED:

Essential

• Extensive case handling/complaint handling experience, ideally within Financial Services
• Experience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)
• Previous experience of calculating redress for pensions in both accumulation and decumulation an advantage
• Strong WIP Management with the ability to work through multiple cases concurrently to achieve productivity targets
• Ability to demonstrate decision making using a holistic approach
• PC skills (Word and Excel)
• Strong literacy / numeracy
• Excellent attention to detail and accuracy
• Ability to work to demanding deadlines (workflow & time management)
• Ability to attain and maintain specified quality and production targets
• Ability to work independently & as part of a rapidly changing team
• Demonstrate an ability to work with honesty, integrity and trustworthiness
• Maintain high standards of professionalism and competence
• Good communication skills

If this description matches what you are looking for then please do get in contact.