Personal Injury Motor Claims Handler

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As a result of securing a new client, we’re seeking an experienced Personal Injury Claims Handler to join our team in Tamworth, who can deliver outstanding results in claims handling, ensuring our client receives the best possible service and outcomes.

As part of a dedicated team, you’ll oversee a portfolio of motor damage, credit hire and injury claims, from initial notification of the claim, through to settlement. You’ll be responsible for making decisions on fraud, quantum and liability, including managing cases through litigation.

Effective communication will be a key aspect of your role, as you will be required to liaise with various stakeholders, including clients, brokers, suppliers, claimants, and their representatives. We’re looking for proactive and enthusiastic claims handlers, who can build and maintain strong client relationships.

• Oversee a portfolio of Motor Damage, Credit Hire and Personal Injury Claims, from initial notification through to settlement
• Investigating and assessing the validity of claims, gathering all necessary information and evidence.
• Negotiating settlements and making decisions on liability and settlement amounts
• Maintaining accurate and up-to-date records of all claims activities and communications
• Develop relationships with clients, carriers, and brokers by actively listening to their needs and closely following their priorities and style
• Actively seek opportunities to resolve claims, including exploring creative alternatives to traditional resolutions, in order to achieve the best possible outcome at the earliest stage

• Good understanding of proactive claims handling
• Experience of handling motor damage, credit hire and personal injury claims
• Experience of handling OICP and MOJ Portal Claims
• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you’ll need to accurately review and assess claim documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate
• GCSEs, or equivalent including English and Maths

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.