Planning & Dispatch Manager

• Planning & Dispatch Manager
• Halifax based - 3 days on site
• National market leading business
• £45,000 - £50,000 plus excellent company benefits

Client Details

Page Group are delighted to be working in partnership with a national market leader who are looking to appoint a Planning & Dispatch Manager within their Customer Service Area. The role will oversee a function of 40fte across 2 teams, responsible for planning and arranging works to be carried out, around repairs, servicing and installations

Description

• Direct Management of 2 Team Leaders with indirect responsibility for 40 fte
• Develop, lead and engage the team to deliver operational targets and business strategy, striving for continuous improvement
• Create a customer focused approach across the operation
• Responsible for the planning of engineer workload across contractual and reactive streams, ensuring workforce efficiency is maximised
• Focus on strategic workforce planning processes which include capacity management, workload and revenue management
• Regularly review operating processes and procedures to ensure they are effective, fit for purpose, and deliver the best outcomes for both the customer and business
• Work with field operations to ensure there is enough resource available in each geographic area to deliver against business objectives
• Understand and challenge the variance in business performance, including root cause analysis, and development of mitigation plans including people, process, systems and metrics

Profile

• Experience managing a planning or dispatch function - open to industry ( field workforce optimisation, workforce / resource planning
• Strong experience leaving a customer focused operation
• Strong attention to detail
• Confident stakeholder manager across all levels
• Strong financial acumen
• Experience managing multiple varying SLA's / contractual requirements

Job Offer

The role of Dispatch & Planning Manager will join a national market leader at their offices in Halifax

The position offers a salary of £45,000 to £50,000 depending on experience along with excellent company benefits.

Requirements are to be on site in Halifax 3 days per week, with the option to work 2 days from home