Planning Support Officer

Planning Support Officer

• Location: Carlton Industrial Estate (future move to city centre down the line)
• Salary: £14.25 per hour (PAYE)
• Job Type: Full-time
• Hybrid working once trained up (2-3 days in the office)

We are seeking a dynamic and confident Planner to join our fast-paced team. This role is ideal for someone who is a quick thinker, problem solver, and can effectively manage multiple tasks in a high-pressure environment. The ideal candidate will be someone who thrives in a role that requires constant interaction with social housing customers and construction operatives.

Day-to-day of the role:

• Managing 12-15 diaries a day on a work management system.
• Handling inbound calls from operatives or customers.
• Planning in responsive repairs, such as fixing leaking taps, as well as compliance works like electrical inspections and booking gas services.
• Managing a communal mailbox and ensuring all queries are addressed promptly.
• Collaborating with a team of 8 planners, 1 team leader, and 1 apprentice, with a focus on multi-skilling and rotation of tasks.
• Initially focusing on making contact with customers to plan work, with the role expanding to managing IT systems and outlook packages as training progresses.
• Planning in outstanding works and eventually managing the mailbox to cover all aspects of the role.

Required Skills & Qualifications:

• Ability to think on your feet and solve problems in a fast-paced environment.
• Confident in dealing with a range of customers and operatives.
• IT savvy with the ability to manage multiple systems and outlook packages.
• Excellent organisational skills and the ability to manage multiple diaries.
• Experience in a dynamic role, with backgrounds in retail and lab being advantageous.
• Ability to work independently and as part of a team.

Benefits:

• Competitive hourly rate of £14.25.
• Full-time hours with potential for flexible working arrangements after training.
• Opportunity for contract extension or permanency for the right candidate.
• Training and development opportunities.
• Dynamic and supportive team environment.

To apply for this Planner position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.