Platform Operations Analyst - Leading DFM firm

The Analyst will take the lead on day-to-day Operations work, with close support and guidance from experienced members of the wider Platform Operations Department.

Responsibilities will include:

• Manual handling of all areas of platform operations where cases cannot be completed entirely by technology, including but not limited to: 
• Managing failed transfers or handling those requiring manual processing
• Reconciling unidentified deposits
• Reconciling fees
• Monitoring and resolving platform exceptions such as failed trades or cash movements
• Instructing client orders where out of scope of technology or regular processes
• Liaising with advisers and their platform provider to facilitate complex pension drawdowns
• Liaising with advisers and their platform provider to manage client life events e.g. Power of Attorney, Pension Sharing Order, client death
• Managing ISA void, repair & cancellation processes
• Supporting the Adviser Success Team in investigating and resolving Adviser queries
• Suggesting and aiding technology development
• Suggesting and implementing process improvements
• Ad-hoc projects

Candidate Profile

• Minimum 2 years of broad experience within platform operations (more experience preferred though there is potential for multiple hires at different levels)
• Strong academic background
• Desire to learn and develop a career in Financial Services

Knowledge/attributes

• Client focussed, hard-working team-player
• Understanding of the financial advice process
• Understanding of the role of a DFM, MPS & rebalancing
• Knowledge of retail investment products – equities, fixed income, OEICs/Unit Trusts
• Knowledge of tax wrappers – GIAs, ISAs, Pensions, Onshore/Offshore Bonds
• Proficient in Microsoft Excel/Word etc

This is a home based role with occassional travel to London required.