Pricing Co-ordinator - Freight Forwarding - Newcastle

Position Summary

As Pricing Co-ordinator, you will be the first point of contact by phone or email for our customers. Supporting our national sales team, you will be focused on understanding the customers’ needs and providing pricing solutions in a professional and positive manner. Through providing competitive quotations to customers you will ensure intelligent buying and negotiation is always sought. This role will initially be supporting our import pricing.

Responsibilities

• Assisting with the onboarding of all new clients, ensuring a smooth transition to our service
• Working closely with Sales team to win new work and maintain positive relationships with current clients
• Fully conversant with all in-house systems
• Accurate and complete entry of consignment and client information to the system
• Ensure all monthly KPI’s are met and billing requirements are achieved in timely manner
• Participate in weekly team meetings to discuss workload, issues and opportunities
• Provide competitive quotations to customers and overseas offices, ensuring intelligent buying is always sought.
• Resolving day to day issues with Clients and Vendors including issuing NCR’s
• Feedback any operational issues to Manager who will filter to Sales Department to develop further business.
• Full understanding of the Compliance Programme working closely with the Pricing Manager & Regional Compliance Manger for latest edition of trade sanctions etc.
• Ensure Dangerous Goods procedures are followed within the department for successful export in accordance with the current regulations
• Providing advice to clients on all aspects of importing/exporting cargoes

Character

• Displays a positive and outgoing attitude, maintaining a high degree of commitment to improvements and change
• Strong negotiation and problem-solving skills
• Good organisational skills
• High level of accuracy in checking and processing information
• Ability to form good relationships, with clients, colleagues and vendors
• Experience in freight forwarding/logistics/supply chain.
• Excellent customer service skills
• Experienced in handling Dangerous Goods
• Comprehensive understanding of Export Regimes and understanding of Customs Tariff
• Familiar with Lloyds Loading List, OAG Flight Guide and Croner’s Export Guide
• Excellent Microsoft skills, in particular Excel
• Good communication and interpersonal skills
• Ability to react to demand and ability to prioritise in a fast-paced environment
• High level of accuracy in checking and processing information
• Able to work on own initiative and as part of a team