Printer Technician

Are you looking for a new exciting opportunity working as a Printer Technician to be based in Cardiff?

Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.

Key responsibilities and tasks:

• Provide technical assistance to assigned accounts within timescales specified by SLAs
• Effectively investigate and rectify faults reported by my client and channel partner end users
• Perform device installation routine maintenance and modifications/updates as required
• Provide support during installations
• Understand and be fully conversant with SLAs relating to assigned accounts
• Understand solutions in use and be able to carry out basic fault finding
• Back up colleagues when necessary - e.g., holiday, sickness, busy periods
• Log call details using the call logging system within agreed timescales
• Report reoccurring faults to enable proactive management of such faults
• Share expertise and technical information with team members
• Ensure boot stock and/or site stock is maintained at specified levels
• Attend product courses as requested to ensure knowledge base sufficient for job role
• Adhere to all policies and procedures.
• Adhere to customer health and safety policies and procedures when on site.
• Work and conduct should always align with the core values and philosophy.
• Any other tasks related to technical support as directed by your line manager

Key Skills and Experience:

• Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
• City & Guilds or similar qualification or comparative competence level.
• Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
• Excellent communication and interpersonal skills to ensure first class customer service

Benefits:

• 25 days + Bank Holidays
• Company Car with FUEL card
• Laptop Tools Phone

Salary: £25,000 - £30,000