Process Assistant Customer Service ASAP Start - Newport

• Office based in Newport
• Hybrid working available - 4 days working from home

Client Details

This company is a well-established, mid-sized professional services firm based in Newport. They offer a diverse range of services and have a reputation for delivering excellent customer service and building long-term relationships with their clients.

Description

• Contribute to the delivery of a high-quality Finance Service to multiple clients
• Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
• Management of staff debt services
• Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion.
• Resolve queries and escalate accordingly.
• Maintain records for audit purposes.
• Support line management with any additional tasks as and when required.

Profile

• Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
• Ability to work to strict deadlines and follow detailed policy documents.
• Excellent organisational skills, with attention to detail, accuracy and good problem-solving skills.
• Experience of dealing with difficult conversations
• Effective team player and work equally as well on their own.
• Experience of providing a high-quality customer service, which creates confidence and trust

Job Offer

• £12ph
• 1 day in office
• Onsite parking
• Long term temp work