About the Role:

Grade Level (for internal use):
11
Product Owner - Digital Tools

Grade Level (for internal use): 11

About the Role

We are seeking a Product Owner to manage and optimize our Product Development Lifecycle (PDLC) application, Aha!. In this role, you will play a crucial part in supporting Product Managers and business stakeholders. Your main responsibilities will include enhancing visibility for Aha!, equipping Product Managers with the necessary tools for success, ensuring they utilize the tool effectively, and managing a portfolio of low-code platforms to guarantee that our users have a top-notch experience. This position is key to improving our processes and delivering the best possible user experience.

This role differs from a traditional Product Owner position. You will focus on managing the application's configuration and administration, promoting user adoption, and designing/implementing workflows that fit our Product Managers' needs. You will also monitor engagement metrics, suggest improvements to workflows, collaborate with teams for smooth platform integration, and work with vendors for updates and enhancements. Additionally, you will play a crucial role in shaping the long-term strategy for how Product Managers use the tool.

The Team

You will be an integral member of the Digital Product Management Team, a dynamic group dedicated to driving innovation, enhancing efficiency, and elevating the user experience across Commodity Insight. In this collaborative environment, you will work closely with Product Managers, PMO, and key business stakeholders to enhance the functionality of Aha!. Your role will involve require technical expertise and the ability to foster strong relationships across departments to ensure that the tool meets the diverse needs of its users. By actively engaging with team members and stakeholders, you will help shape the user experience and drive adoption, ultimately contributing to the overall success of our product initiatives. Your insights and feedback will be invaluable in creating a seamless integration of the tool into our workflows, ensuring that our Product Managers have the support they need to excel.

What We're Looking For

You have a passion for optimizing processes and enabling teams to work efficiently. You're highly analytical and comfortable working with workflow automation and no-code/low-code tools to enhance productivity. You're naturally curious, eager to define best practices, and enjoy working cross-functionally to solve problems. You thrive in a dynamic, fast-paced environment where you can influence how Product Managers operate. You have experience working with senior stakeholders and can define a strategic roadmap for tool adoption and improvement.

Responsibilities

Strategic Tool Ownership & Optimization

• Take ownership of the administration, configuration, and long-term strategy for the Aha! and other low-code platforms. Serve as the primary point of contact for management and support, ensuring optimal performance and user satisfaction
• Drive user adoption and engagement, ensuring Product Managers maximize the tool's capabilities.
• Develop and track KPIs such as adoption rates, reduction in manual processes, and improvements in Product Manager efficiency.
• Design and refine workflows to streamline processes, ensuring alignment with business needs and long-term product strategies.
• Act as the primary advocate for the tool, working with leadership to align its use with broader business goals.
• Work with vendors to implement feature requests, resolve issues, and ensure maximum ROI on tool investment.
• Manage onboarding and permissions, ensuring appropriate access control and a seamless user experience.
• Lead cross-functional working groups to establish and refine best practices for PDLC processes.
• Support potential integrations with external systems such as Azure DevOps (ADO) to enhance efficiency.
• Report on adoption and effectiveness, providing strategic insights and recommendations to senior leadership.

User Engagement & Training

• Educate Product Managers and stakeholders on best practices and tool capabilities.
• Develop training materials, documentation, and user guides to facilitate onboarding, including live and virtual training sessions and workshops.
• Conduct demos and presentations to showcase improvements and best practices.
• Gather feedback from users, iterating on workflows and processes to improve usability and ensure continuous improvement.

About You: Qualifications

• 4+ years of experience in Product Operations, Product Management, or a related field.
• Strong understanding of product development processes and lifecycle management, especially with Aha!
• Proven experience with workflow automation and low-code/no-code tools.
• Vendor management experience, including negotiating feature requests and managing tool investments.
• Familiarity with administering and configuring SaaS tools to meet business needs.
• Strong analytical mindset, with experience tracking and reporting on tool adoption and efficiency.
• Excellent stakeholder management skills, with experience working with senior leadership to drive tool adoption and process improvements.
• Comfortable leading cross-functional collaboration with Product Managers, business stakeholders, and technical teams.
• Experience in defining and implementing best practices within a team or organization.
• Strategic mindset, with the ability to shape long-term plans for enterprise tooling and workflow efficiencies.

Why Join Us?

• Make a real impact by shaping how Product Managers work and optimizing critical processes.
• High visibility role with exposure to senior leadership and strategic decision-making.
• Opportunity to define best practices and establish a long-term vision for Aha!
• Career growth potential, particularly for those interested in transitioning into Product Management leadership.
• Collaborative and dynamic environment, where your expertise will directly influence the efficiency of Product Managers and business stakeholders.

If you're passionate about enabling Product Managers, optimizing workflows, and managing a key enterprise tool, we'd love to hear from you!

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that br