Product Specialist Field Applications

Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?

We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team.

Our client requires a Production Specialist (Field Applications) to undertake a variety of user support functions. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:

• Free parking onsite
• Fun company events
• 25 days holiday per annum + recognised bank holidays

You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:

• Degree educated (relevant biomedical discipline)
• Full UK / EU (or equivalent) Driving Licence
• Previous experience with Clinical Chemistry and Immunology testing
• Understanding of the Diagnostics industry and familiar with working in a multicultural environment (strongly desired)
• Proven track record of troubleshooting experience (desired)
• Knowledge of Customer Relationship Management (CRM) and web delivery tools (advantageous)
• Enjoy advancing your knowledge and undergoing training
• Empathetic and great listener with good Customer Service skills
• Enjoy change and new challenges

In this role you will be working in and amongst the Systems Support department, reporting to the Technical Manager, where you will be responsible for providing vital support remotely and / or directly. You will also be responsible for:

• Be responsible for providing application, technical or scientific support to internal/external customers
• Handle customer enquiries from the acceptance of application product problems through to case resolution
• To deliver sustainable solutions for support cases
• Deliver customer training
• Provide onsite support activities

For more information about this Product Specialist (Field Applications) role, please contact Chloe McCausland at Clearline Recruitment.

Full Time: Product Specialist (Field Applications)

Location: Field Based across South of Wales, quarterly meetings in Burgess Hill

Salary: £200 - £230 per day (PAYE) OR £265.27 - £305.06 per day (UMB)

9 month contract inside of IR35