Product Support Specialist

Posted 8 July by Arc IT Recruitment

Easy Apply

£25,000 - £40,000 per annum

Brighton , East Sussex

Permanent, full-time

View all jobs

£25,000 - £40,000 per annum

Brighton , East Sussex

Permanent, full-time

Product Support Specialist

Brighton/Hybrid

£30k to £40k + profit share + benefits

A Product Support Specialist is sought by vibrant financial services company in Brighton. You will be responsible for providing product support for their influential software product.

You will workwith a range of amazing clients, acting as the link between them and the developers, Customer Success Managers, Consultants and the Infrastructure team.

If you are a proactive support specialist who is comfortable talking to both technical and creative people, then please apply!

Requirements

Have 2+ years’ experience in a DAM or SaaS product customer-facing role such as sales, account management, customer success or software support.
Have skills in a range of applications and technologies. For example, advanced Excel, CRMs/ticket systems, Hubspot, Zendesk, Jira.
Experience with CMS platforms.
A strong communicator who finds it easy to relate to a wide variety of people.
Willing to become a product expert and enjoy investigating and solving problems.
Confident with translating technical terms to people with a non-technical background can understand.

For a full consultation on this role, please email your CV to Arc IT ASAP.

Reference: 53046443

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