About The Role
Job Title - Project Research Administrator
Division - phs Warner Howard

Main Purpose

Manage the team’s construction project sales pipeline through to order and managing construction project leads via an online construction project data base. 

Working with our ABI platform, manage the and build the project pipeline across the business. Talking with customers, contractors, and end users to keep the project quote log up to date, monitor the progress of each project quote through to receipt of order. 

The role requires excellent communication skills and utilising these skills to work very closely with fellow team members, and customers alike.

Key Tasks

• Plan and prioritise your activities and customer contact towards achieving agreed KPI’s and general productivity.
• Understand customer needs and requirements, using ABI identify future opportunities to build project pipeline and see projects through to conclusion.
• Contribute towards business targets and profit by way of meeting and/or exceeding set KPI’s as an individual and contributing to the teams
• Liaising with internal and external colleagues to gather & update project details and follow these up with the relevant wholesalers.
• Respond to customer enquiries efficiently and within timescales.
• Use excellent telephone and communication skills when talking to customers, ensure that units quoted remain within the customer/project guidelines/specification.
• Use internal customer contact tools and systems, to manage the day to day running of your data, ensure systems are always maintained and updated.
• Embrace methods of working practice and development of a "can do "will do” approach.
• Adopt best practices within the team, share and highlight areas where the team and our customers can benefit either through different ways of working or approaches.
• Assisting the office team leader in the day-to-day tasks of the business during holiday periods

Knowledge & Experience

• Internal Sales/Business Development
• Telemarketing/Telesales
• Lead development/appointment Setting
• Excellent communication skills including questioning skills
• Ability to demonstrate good business understanding and ability to engage at all levels in business.

Creativity

• Ability to work on own initiative.
• To use personal judgement and initiative to develop effective and constructive solutions to for the customers and overcome challenges and obstacles as part of daily activities.

Decisions and Ownership

• Negotiate and make pricing decisions for the customer that supports the aims of phs Warner Howard.
• Delivery of targets and/or objectives.
•  Handle any customer issues as they occur, and assist customer service, or the customer, to resolve them to a satisfactory conclusion.
• Provide line manager/ business with KPI’s/customer information as required.
• Attend training to develop relevant knowledge, techniques, and skills.
• To work with others in your team, sharing ideas on how best to serve the customer.
• Demonstrate PHS Core Values: Professionalism, Teamwork, Trust, and Honesty

In return for your commitment and expertise as a Project Research Administrator at Warner Howard

• A guaranteed base salary of £25,397.00 OTE £30,000.00
• Uncapped commission
• Great working hours Monday to Friday, 40 hours a week,  no weekend or evening working.
• An extensive induction programme, excellent ongoing training and development
• We offer accredited ILM training through external and in-house training
• Apprenticeships and personal development opportunities for a great career with us
• Free parking onsite that will save you a fortune
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• 31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme following the successful completion of probation
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…