Property Management Assistant - The Market & The Merchant
Purpose of the Role
To provide on site lettings and property management services to an exciting build to rent residential scheme in Brighton. A total of 189 apartments across the two schemes rotating between the two buildings.
To be the first point of contact from enquiry stage, viewing the property through to resident move in.
To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.
Key Responsibilities
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Coach, train, develop and engage site team members
- Reporting building issues to the relevant member of the team
- Clear communication of important information, ensuring appropriate channels are used
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Completing all applicant vetting in line with Savills procedures
- Processing offers and completing all tenancy documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Creating a community feel through communication, events and innovations
- To act as first point of call next to the RSM for residents to report maintenance issues or other requests
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- To support the RSM to ensure H&S statutory requirements are meet across the development
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Strong financial management skills
Working Hours - 40 Hours per week – 5 days over 7 - 8.30-5.30pm
Salary - £28,000+ up to 10% discretionary bonus
#LI-DNI
Please see our Benefits Booklet for more information.
Reference: 53488408
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'