Public Liaison Manager

Greater London Authority, one of our largest public sector clients based in London are looking to recruit a Public Liaison Manager to join their team on an initial 3-month contract (with possibilities of further extensions). The role is full time, Monday to Friday, 37 hours per week, 2 days in office and 3 days’ work from home. The office is based at City Hall which is near Canning Town on the Jubilee line or Royal Victoria on the DLR. 

Pay rate: £25.67 per hour (PAYE) or £32.72 per hour (Umbrella)

Job Purpose:

• Lead, develop and manage the GLA’s public liaison Triage team and operations efficiently and effectively including responding to public enquiries to ensure the Authority meets its service standards
• Support the Mayor’s/GLA’s process of engagement and ensure it acts as an open channel of communication in informing Londoners consistently and coherently of the Mayor’s/GLA’s strategies, policies and decisions
• Implement the GLA’s procedures (e.g. complaints, vexatious, accessible communications) appropriately and make recommendations to ensure procedures and policies remain relevant 
• Lead in liaison for the GLA’s public liaison Triage team across the Authority to ensure a co-ordinated and thorough public information service. 

Key responsibilities:

• Proven line management experience.
• Evidence of delivering high-quality customer service as well as experience with change management and business collaboration which has contributed to organisational transformation.
• Strong communication skills, capable of engaging effectively with senior-level stakeholders and colleagues across the organisation, including expertise in crafting reports and presentations tailored to diverse audiences.
• Be calm under pressure and quickly grasp critical issues and make effective decisions within tight deadlines.
• Experience in leading and mentoring teams to foster inclusive, collaborative, and creative work environments to deliver effective services.
• Experience managing crisis communications issues in a busy political environment including an understanding in complaint handling procedures.

Due to the nature of the role, applicants need to have proven management experience in customer focused roles to be able to carry out the role. If you have the required experience and skill set apply now for immediate consideration.