Ordinary Lifestyles currently provides support to 35 individuals with learning disabilities across Manchester and Trafford. All our supported individuals live in small-scale settings, either on their own or with one or two co-tenants, enabling us to provide services that are truly designed around the individuals’ unique needs. We employ around 100 staff and are run on a not-for-profit basis.

Hours:

35 per week. Hours generally worked during office hours however you will be required to work flexibly, including some evening and weekend work as required.

Contract:

Permanent

Location:

Ivy Mill Business Centre / various locations across Greater Manchester

Main Purpose of Role:

Working as part of the Management Team, the Quality & Compliance Manager will be responsible overall for quality and compliance ensuring that the services provided meet the requirements of the Care Quality Commission (CQC), other regulatory bodies and local authorities.

Main Tasks:

1. Quality & Compliance Responsibilities:

• To develop & implement quality monitoring systems to ensure the organisation is compliant with all CQC and other regulatory requirements.
• To undertake audits of services to ensure that they are meeting all regulatory and safeguarding requirements and to provide support where improvements are identified.
• To ensure the organisation is meeting all contractual requirements and attend local authority contract monitoring meetings.
• To monitor incidents and accidents within the organisation and provide information to the Board of Trustees
• To work with Managers, Team Leaders and Support Workers to ensure that the quality of information recorded on Nourish is of a high standard
• To ensure we are compliant with the Data Protection and Security Toolkit (DPST).
• To ensure that support and risk management plans reflect our person centred values and are reviewed and updated regularly.
• To provide clear and effective leadership by setting standards, monitoring performance and providing a positive role model to ensure that services are person centred

1. Registered Manager responsibilities:

• To ensure that the organisation meets its statutory duties in accordance with the Health and Social Care Act 2012, Health and Safety at Work Act 1974 and all other legislation which affects us
• To attend local authority provider meetings, Registered Manager meetings and to liaise appropriately with other groups, agencies and authorities
• To submit Provider Information Returns (PIR), safeguarding and other required notifications to the CQC in the agreed timescales.
• To complete necessary referrals and self-assessments required by the funding local authority or CCG.
• To keep abreast of changing legislation, best practice and service developments with regards to people with learning disabilities

1. General management responsibilities associated with this role:

• To listen to the individuals using the service, and their staff, and to respond, if necessary with the Management Team and Board of Trustees, in a thoughtful and reasonable way in accordance with Ordinary Lifestyles’ values as a person centred service and a good employer
• To work with others to ensure that all management policies and decisions support the agreed vision, mission, values, philosophy and strategic priorities of the charity
• To work with the Board of Trustees, attending meetings and providing them with clear quarterly reports on all aspects of the service
• To provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out job consultations, appraisals and monitoring of staff performance when required.
• To publicise and promote the organisation within the wider community in order to increase awareness of our values and in order to encourage more families to be involved
• To participate in the emergency on-call system and ensure that all emergency on-call issues are dealt with effectively
• To contribute along with others to the organisation’s Strategic Action Plan, or other frameworks for agreeing strategy
• Other appropriate duties may be required by the organisation from time to time.

Essential Requirements:

• At least 2 years’ working with people with people with learning disabilities
• Previous experience working with families and liaising with relevant agencies
• To meet the requirements in order to become a Registered Manager with the CQC
• Understanding of CQC requirements
• Understanding of the values underpinning supported living
• Ability to support people with all aspects of daily living in a way that respects their dignity and promotes independence and choice.
• Understanding of the needs and rights of people with learning disabilities
• Understanding of anti-discrimination issues
• Understanding of Community Care principles and legislation, and the role of independent sector providers and associated regulatory bodies
• Understanding of how to recognise and respond to safeguarding concerns
• Good written and verbal communication skills
• Competence in Microsoft Office, e.g. Word, Excel, Outlook
• Skill in promoting and encouraging a "learning culture," through formal and informal means
• Staff management skills and abilities to provide positive leadership
• Ability to self-motivate and work on own initiative
• Possession of a car and a current UK driving licence
• Ability and willingness to undertake evening and weekend working as the service requires and to share the 'on call’ responsibilities within the Management Team

Desirable Requirements:

• Previous experience working in a management position
• Previous experience working with Trustees
• Possess a qualification in social work or relevant allied health profession and associated registration with HCPC/NMC
• Knowledge of quality monitoring & auditing tools / systems
• Ability to manage and support staff
• Understanding of the principles of person centred support and risk management plans
• Knowledge of health and safety matters in relation to homecare services and risk management