Quality Manager

Quality Manager | Robotics Hardware | Welwyn Garden City (2 days office)

About us: Leading online retail into the future

Ocado Technology is powering the future of online retail across the globe through disruptive innovation and automation. Join us to create world-class systems at the intersection of robotics and IoT, cloud platforms, big data, machine learning, software development, and beyond.

We're constantly reinventing ourselves, learning fast, evolving our craftsmanship and taking risks as we strive to fulfil our mission to change the way the world shops.

We enable some of the world’s most forward-thinking retailers to do grocery online profitably, scalably and sustainably. Over the past two decades, we have developed a wide technology estate that includes robotics, AI and machine learning, simulation, forecasting and edge intelligence which all form part of our game changing 'Ocado Smart Platform’ product.

We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture.

About the role:

The Quality Manager plays a crucial role in championing Ocado Technology's Quality Mission, ensuring our suite of robotics products aligns with our strategic goals for assured outcomes.

While ISO 9001 sets the framework for risk management and continuous improvement, this role involves driving innovative approaches to QMS application across Compliance, Design, Operations, and Services.

We’re a cross functional team of Product, Hardware and Project Engineers. This role is situated within Ocado Technology Services whilst equally supporting Ocado Technology Operations.

The primary objectives of this role are to establish, implement, and maintain an effective quality management system while reporting measurable performance improvements. Your responsibilities will include:

• Developing and promoting a proactive quality assurance framework across the company.
• Implementing value-driven improvements to our QMS, crucial for fostering our quality culture.
• Establishing dependencies for QMS integration in product design and engineering.
• Leading internal audits, governance, and reporting processes.
• Identifying opportunities for Project Quality Assurance to drive enhancements in quality.
• Conducting problem-solving and failure mode analysis with Supply Chain Quality to identify and mitigate design process failures.

What we’re looking for:

• Ideally a Bachelor's degree in Engineering or related field.
• Proven experience in Quality Systems Management/Quality Assurance/Quality Assurance Engineer (or other relatable fields)
• In-depth understanding of quality control procedures and relevant legal standards.
• Strong organisational and leadership skills.
• Conscientious, responsible, and committed to quality.
• Outstanding communication skills, fostering collaboration across teams.
• Excellent analytical and problem-solving abilities.
• Proficiency in quality tools and methodologies.

It would be advantageous if you had; (but not essential)

• Certification in quality control (e.g., ISO 9000)

What do I get in return:

• Hybrid working (2 days in the office)
• 30 days work from anywhere globally
• Remote working for the month of August
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection(can be up to 50% of salary for 3 years) and Life Assurance(3 x annual salary)
• Free shuttle bus to-and-from Welwyn Garden City train station