Quality Assurance Team Leader - Connect

1. Coach and lead a team of quality analysts

2. Support the evolution of the quality strategy and support its implementation

3. Create insight and M.I. for feedback and continuous improvement activity

4. Lead calibration session with your team and the operation

5. Attend client updates when required

Internal

Head of support services

Operations Manager

Learning and Development Manager

Quality Specialists

External

Clients"

Qualifications & Experience

Essential:

• Experience leading a team of quality assurance specialists
• Ability to lead a team and drive performance
• Stakeholder management

Desirable:

• Leading teams remotely 
• Continuous improvement qualification
• Establishing quality calibration processes & follow up

Individual Competencies

Essential:

• Strong communication
• Able to present a variety of stakeholders
• Project management

Desirable:

• Proficient in Microsoft office
• Data analytics

Travel Requirements: Minimal 

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. 

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.