Quality & Compliance Administrator

Reference

PRI100353

Location

Priory Hospital Cheadle Royal, 100 Wilmslow Road, Manchester, SK8 3DG

Priory Group Division

Healthcare

Salary

£25,840

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert Role Description

Job Purpose

Provide administrative support on all aspects of Governance Compliance and Complaints at site. Required to provide efficient, professional and effective administrative and secretarial support to the Hospital Director.

Responsibilities

• To support a patient safety culture and promote learning from incidents and complaints
• Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, ensuring reports are submitted within the given timescales and in accordance with policies
• Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this
• Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures
•  Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews
• Co-ordinate responses to patient complaints in accordance with Complaints Policy  Ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way
• Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical networks
• Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning, implementation of standards and that improvement is sustained
• Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times
• To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved
• Preparing Quality reports as and when required
• Leading on the organisation of the site Clinical Governance meeting.
• Using existing data systems and reports to support the site to improve patient experience and safety.
• You will be expected to provide cover and support to the wider team and site as and when needed

Knowledge/Education/Skills

• Experience in Administration.
• Excellent communication skills.
• Good organisation and time management
• Comfortable working within tight deadlines
• First class customer service skills
• Experience of audit processes

Experience

• Experience in a similar role within Healthcare
• Experience of effectively managing diaries and working within tight schedules

Communication

Communication is a key feature of the role. Additionally, the post holder will liaise with other departmental managers to ensure the quality of operational services continue to meet the needs of service users, visitors and colleagues 

Safeguarding

All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake additional training appropriate to their role. 

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your Pre-Employment checks. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.