Purpose of the Role

The role of Receptionist/Concierge is pivotal to the success of the Brunel House operation as this person will be the first point of contact to all attending the building. They will require to build and maintain a good working relationship between Tenants, visitors, contractors and staff within the building. The successful applicant will have experience of working in a customer facing environment and be well-practiced in dealing with clients both face-to face and via telephone situations with a professional outlook to delivering an exceptional service and creating a lasting impression to all. The role will also double up to provide front line administrative support for the Building Management Team.

Key Responsibilities

• Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards.
• Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
• To carry out duties in accordance with instructions by your Reception Manager, Services Line Manager, Building Manager/Supervisor/RFM.
• To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
• Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
• Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records via building visitor management system,
• Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
• displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
• To carry out duties in accordance with instructions by your Reception Manager, Services Line Manager, Building Manager/Supervisor/RFM.
• To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
• Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
• To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
• To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
• To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
• To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
• To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
• The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
• To assist other employed staff, building occupiers and visitors in the event of an emergency. (site specific training will be provided).
• To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
• To be aware of and abide by all rules, terms and conditions of the company at all times
• To have general knowledge of Microsoft Software systems including outlook, excel and word.
• To have basic understanding of health and safety knowledge.

Skills, Knowledge and Experience

Essential

Proficient in Microsoft Office Applications

1. Excellent verbal and written communication.
2. General Education to GCSE standard or equivalent standard.
3. Reliable, helpful and well presented.
4. Team player with strong customer service skills, able to provide a helpful and polite service.
5. Pleasant telephone manner and efficiency in relaying messages and taking instructions.
6. Excellent communication skills.
7. Ability to deal with confidential information.
8. Good organisational and time management skills.
9. Careful and conscientious with an aptitude for attention to detail.
10. Willingness and ability to learn on the job, keen to undertake training and career development.
11. Solid Corporate Customer Service Experience.
12. A bubbly, positive attitude, and a visible passion for customer services.

Desirable

Knowledgeable on Savills systems.

Capable in the use of social media.

First aid trained

Working Hours - 45 hrs Per week 0800-1700

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Please see our Benefits Booklet for more information.