Receptionist

Our Client in Northamptonshire is looking for a Receptionist to join their team! Automotive experience would be an advantage but is not essential, as full training will be given.

• Monday - Friday

• £22.3k -£26k DOE

Main Responsibilities

• Instigate and ensure regular and appropriate communication with customers, keeping the management system up to date.

• Developing and maintaining close working relationships with customer, work providers and suppliers.

• Work with other teams to attain realistic due dates for customer returns and bookings.

• Ensure confirmed dates are communicated to the customer.

• Proactively monitor progress of repair and keeping the customer informed in advance of any changes, delays, or improvements.

• Prepare timely, accurate documentation in line with customer and standard operating requirements.

• Proactively assist customers with all enquiries, ensuring the resolution of issues is clearly communicated to customers and other interested parties in a timely manner.

• Maintain accurate records on internal systems.

• Ensure the tidiness of the reception desk to promote the professional image of the company.

• Answer customer's questions regarding technical problems in a manner that is easily understood.

• Notify customers promptly of completion of work.

• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Manager and formally recorded.

• Follow correct procedure when issuing and checking in products to customers, ensuring all paperwork is completed correctly and copies of documentation are obtained.

• Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.

• Receive and register payments.

• Booking in goods received and managing any returns.

• Driving to collect or return customer products as needed.

Benefits:

• Company pension

• Free onsite parking

If you are interested please apply with your up-to-date CV today!