Receptionist

College Receptionist
Portsmouth
Full Time - Permanent

The College Receptionist serves as the first point of contact for students, faculty, staff, and visitors, providing exceptional customer service and administrative support. This role involves managing front desk operations, handling inquiries, directing visitors, and maintaining a welcoming and efficient reception area. The ideal candidate will be organised, friendly, and proficient in multitasking.

The Role

• Front Desk Management
  
  • Greet and assist students, faculty, staff, and visitors with a positive and professional attitude.
  • Answer and direct phone calls, emails, and in-person inquiries to the appropriate departments or individuals.
  • Maintain a tidy and organised reception area
• Admin Support
  
  • Handle incoming and outgoing mail and deliveries.
  • Manage appointment scheduling and maintain calendars for administrative staff.
  • Assist with filing, data entry, and maintaining accurate records and databases.
• Student Service
  
  • Provide information about college programs, services, and events to students and visitors.
  • Assist students with general inquiries and direct them to the appropriate resources.
  • Support the admissions process by distributing application forms and providing basic guidance on application procedures.
• Communications
  
  • Prepare and distribute internal communications, such as newsletters and notices.
  • Update bulletin boards and digital displays with current information and announcements.
• Security & Safety
  
  • Monitor and manage access to the building, ensuring only authorised individuals enter.
  • Maintain visitor logs and issue visitor badges as required.
  • Assist in emergency procedures and ensure compliance with safety regulations.

Skills Required

• Previous experience in a receptionist or customer service role, preferably in an educational setting.
• Experience with administrative tasks and office equipment.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic knowledge of office equipment.
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Apply now or call for more info