Hotel Receptionist

Quest Employment are currently working with a 5* hotel based in Hertfordshire. We are looking for a welcoming and guest focused Receptionist to join our clients professional front of house team.

As one of the first points of contact in the hotel, it is essential that our clients’ guests are wowed by a smooth check-in, useful information from a knowledgeable team.

The role

• Welcoming guests and checking their details against their booking
• Allocating guests with rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them.
• Completing administrative tasks
• Responding to requests for help and information
• Providing concierge services and providing information about local amenities and attractions
• Preparing room bills and ensuring correct payment
• Checking guests out taking payments

This is a permanent role, full time role and involves shift work on a rota basis. Typical shifts would be early (7am to 3.30pm) middle shifts, or late shifts (2.30pm to 11pm) and a night shift (11pm to 7.30am) Night shifts are a couple of nights over a 6 week period covering the night teams time off -this is done on a rota basis.

Benefits

• Professional development
• Use of the on-site award -winning facilities such as the spa, golf course and gym
• A staff canteen with a free meal during your shift
• Generous discounts for you and your family/ friends on stays with the hotel
• Subsidised staff accommodation (if required)