GCC banking giant is seeking experienced Wealth / Private Banking specialist to join their physical client facing team. You will assist the Branch Manager in providing a prompt and efficient service to the Bank’s customers in accordance with the Bank’s policies and procedures also provide a 1st class client experience and offering assistance in executing certain requests and respond to customer’s queries. The role is a 12month FTC and you will be based at the banks Mayfair HQ 5 days per week.

• To liaise with HO regarding customers enquiries and instructions received by fax, telephone or DHL
• To provide and maintain a high standard of customer service for Branch customers in the branch and/or by telephone, including translating for clients, dealing with general telephone enquiries etc
• To action customer’s instructions received through the post in accordance with the Retail Banking procedures
• To process new account applications for customers visiting the branch as well as applications received by post
• To assist the Branch Manager in finalizing transactions for customers
• To assist the Manager in any other project or exercise as required by the Branch Manager.
• To open and manage new account opening processes.
• To assist the Branch Manager in training and coaching new recruits

Essential Experience

• Good knowledge of banking products
• Good experience in a customer service role
• Good knowledge and experience in retail / private banking operations and systems
• Good customer relationship skills as well as abilities to sell/market the Bank’s products and services
• Strong communication skills
• Strong knowledge in AML.
• Ability to read, write and speak both in Arabic and English
• Patience and understanding of customers problems and requirements
• Ability to work as part of a team