Renewals Operations Manager - Corporate & Commercial

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth.

Howden - Corporate & Commercial are on the hunt for a Renewals Operations Manager within our highly successful Commercial Schemes division to support our team to deliver a first-class service to our clients. This role will see you contributing and delivering against a defined strategy focused on property owners. Highly driven you will thrive in a KPI and performance lead environment. Using your people leadership experience, you will guide your team to success through collaboration and coaching. This role provides you with the opportunity to help shape the future of this scheme and bring something very special to the property owners insurance market.

Please note this is a full-time, permanent role. You will be based in our Cheltenham office and ideally be onsite for 2-3 days per week on average. There is also a requirement to visit other offices from time to time, such as Colchester and London.

Overview:

• To deliver the vision and strategy set for the department.
• To manage the day-to-day trading/operations of the Branch/Department.
• To ensure all SLA's and performance metrics meet or exceed target.
• To lead, inspire, motivate, challenge, and develop staff.
• To develop and maintain high morale and a good team spirit.

Knowledge:

• Excellent knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.

Skills:

• Commercial Acumen: Exhibit a keen understanding of financial principles and the ability to translate them into actionable strategies for business growth from either Insurance, Financial Services or Retail industries.
• Excellent level of technical insurance skills would be an advantage.
• Ability to lead and motivate our people creating a high performing culture.
• Ability to coach and deliver operational training.
• Ability to gather and analyse information from the client.
• Stakeholder management to be able to operate effectively at all levels of the organisation and with external suppliers and partners.
• Ability to troubleshoot and problem solve.

Qualifications

• GCSE Maths and English (or equivalent qualification).
• A Levels (desirable).
• Certificate in Insurance (desirable).

Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.