Repairs Customer Services Advisor

Repairs Customer Services Advisor

Newham

£18 per hour (umbrella)

Full Time Contract (2 months)

Novax Recruitment is actively seeking a Repairs Customer Services Advisor in Newham. This is a contract with a scope for extension working full time hours.

The job:

• To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services
• To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service
• To use effective communications, liaison and working relationships across the locality team
• To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation

The candidate:

• Previous experience in a customer-facing role is essential
• Previous experience in a housing / housing repairs team is essential
• Experience working for a local authority is desirable

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;