Reservationist

Fancy working for a buzzy team?

Want the security of long-term temp work, and enjoy dealing with the public?

Consider being a Telephone Customer Service Advisor for Dial-A-Ride!

Key Information:

• Hourly Rate: £17.07 per hour
• Location: Elephant & Castle (fully office based)
• Start Date: ASAP
• Hours: Full Time (between Monday – Sunday shift work)
• Contract Duration: 6 months (view to extend)

Role Overview:

• Principal Accountabilities Provide timely, accurate, and courteous customer assistance and information services to the passengers of the London Dial-a-Ride service
• Work requires the ability to follow instructions and apply acquired knowledge in responding to enquiries and requests to schedule journeys.
• Work requires incumbent to exercise judgement and make decisions within the limits of established policies, procedures and guidelines.
• Receive and document customer complaints and refer to appropriate personnel for resolution. Screen and forward incoming phone calls to appropriate administrative offices.
• Verify and update passenger address, location and past record of service on computer.
• Provide same-day trip related information in response to customer enquiries. Cancel trips and make modifications to trip information as requested.
• Application of a variety of conditional eligibility’s during the trip scheduling process.

Nature of Work

• The Reservationist will exercise patience and discretion in a demanding environment.
• Work involves a large amount of verbal communication, by telephone, with a diverse group of individuals.
• Attention to detail to prevent errors and good problem solving skills are a necessity.
• This position also involves assisting with administration work, passenger record input and office reception.
• The role is largely customer facing responding to enquiries and providing information services to passengers. It will also involve recording and referring customer complaints
• The role requires liaison with Journey Co-ordinators and Vehicle Liaison Officers to ensure journey requests are effectively scheduled.
• Will report to and work closely with the Supervisor to refer complaints and adhere to policy and procedures.

If you are interested, APPLY NOW!