Reservations Manager

Are you someone who enjoys coaching and managing a team? Are you commercially minded with the ability to drive sales? Do you want to work with a premium hotel & spa brand as they look to maximise customer bookings? Fabulous, get in touch today to find out more.

This established hotel & spa brandis looking to add a Reservations Manager to lead their established team of Reservation Advisors and Administrators. You would have direct responsibility for 3 Assistant Managers as well as the performance of the reservations team overall. Reporting to This is a dynamic environment where the Reservations Manager will play a key role in setting the direction and culture of the team and whilst managing the performance of the team overall.

Benefits

• Fantastic benefits including huge discounts
• Free onsite parking
• Opportunity to play a key role in the evolution of the team

What are the day-to-day responsibilities of the Reservations Manager:

• Develop, coach and support the reservation agents to ensure excellent customer service and that revenue targets are met.
• Drive continuous improvement across both customer interaction and service, as well as products and packages.
• Work in partnership with the commercial team on creative sales initiatives

Required Skills and Qualifications:

• Previous experience in a team leading or management role within a sales environment, travel agency or other B2C environment
• Commercial background with an understanding of a sales environment
• Passionate about providing a high level of customer service from the very first enquiry

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you.

• Hooray is acting as an agency on behalf of the client for this position.
• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
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