Resident Liaison Officer

We are looking to recruit experienced Resident Liaison Officers in the Merseyside area to support a number of our Social Housing clients on upcoming projects around the region on an ongoing, temporary basis with hourly rates up to £20ph and working hours between 35-40 per week.

Your new role

• You'll provide a visible presence around communities where projects are taking place, acting as the main point of contact and deal with any queries or issues that tenants may have.
• Visiting tenants in their homes, advising on dates of upcoming work or changes to schedule and what to expect whilst work is being carried out
• Carrying out customer satisfaction surveys, monitoring complaints and working to resolve any issues as quickly & efficiently as possible
• Ensure any appropriate additional adjustments are accommodated for, especially with vulnerable tenants to ensure a minimum impact on their daily lives
• Keep accurate records of all contact with customers/contractors and any actions that have been taken
• Working in liaison with tenants, contractors and housing officers to ensure maximum support is provided whilst work is being carried out

What you'll need to succeed

• Minimum 12 months RLO experience within the construction industry, ideally within the social housing sector
• Excellent communication, customer service, complaints handling and resolution skills
• Good organisational skills and ability to work on own initiative
• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• Weekly pay
• Hourly rates between £18-£21ph
• Option to be paid via PAYE/Umbrella
• Mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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