Resident Manager

Here at Fresh, we are excited to be recruiting for a Resident Manager at Europa, Liverpool. Based on Erskine Street our accommodation offers students a great place to live and study.

This exciting position offers full time hours working 37.5 hours per week, Monday to Friday between the hours of 9am and 6pm where you’ll be working in an exciting, collaborative, people-first environment.

If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading!

Key responsibilities of the role include:

• Managing the organisation of internal and external events for prospective and current residents.
• Carry out viewings with potential residents.
• Responsible for compiling reports and managing administrative processes within the building ensure customer data held is up to date and managed within GDPR guidelines.
• Responsible for administering the process of receiving payments, including managing and chasing rent arrears.
• Induct new fresh employees to their roles and be a point of escalation for employees dealing with enquiries about health & safety, building maintenance, invoicing, and sales.
• Support the General Manager and wider operational team in the planning and forecasting on the occupancy and sales plans.
• Deputise for the General Manager in their absence.

The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.

About you:

We’re looking for a confident, people focused person who has a strong, and genuine passion for creating an incredible environment for our residents to live in. You’ll need the energy and drive to succeed and develop your career within a fast-growing industry. Experience in people management and development is an essential of this role as is the ability to be adaptable in your communication style dependant on the audience. The ideal candidate will possess strong administration skills with excellent organisational skills and be detail orientated. 

Benefits of working at Fresh? 

We offer:  

• A dedicated Training team to assist with your on-job training. 
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. 
• Health cash plan. 
• Cycle to work scheme. 
• Exclusive shopping discounts. 
• Life Insurance. 

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!