Residential Care Client Relations Manager

Position: Residential Care Client Relations Manager
Location: Rubery
Employment Type: Full-Time, 40 hours per week
Salary: £40,000 plus commission on private occupancy

About our Client:

Our client believes in creating a nurturing and supportive environment where their residents can thrive. They are dedicated to helping individuals and their families make informed decisions about full-time care, ensuring that their residents can live their best lives while staying close to their loved ones.

Role Overview:

Our client is seeking an emotionally intelligent, kind, and supportive individual who understands the importance of revenue generation in ensuring the future of social care. The ideal candidate is a unique blend of business acumen and compassion, someone who can help families through difficult times while driving occupancy rates.

Key Responsibilities:

As a Residential Care Client Relations Manager, you will:

• Engage with Discharge Teams: Build strong relationships with discharge teams at NHS and private hospitals to promote care services.
• Increase Local Awareness: Ensure that businesses in the area are aware of our client’s services and what they offer.
• Foster Relationships: Develop fantastic relationships with social work and mental health teams.
• Create Community Events: Organise events to break preconceptions about care and raise awareness in the community.
• Support Activity Programs: Work with the Home Manager and Customer Experience Leads to create purposeful activities for residents.
• Enhance Social Media Presence: Assist in maintaining an active and positive presence on social media platforms, including Facebook and Google.
• Drive Online Reviews: Focus on achieving high scores on Google reviews and specialist market tools.
• Plan and Execute Events: Ensure that enjoyable and engaging events take place within the home for residents.
• Think Outside the Box: Come up with innovative ideas like charity days, community drives, or even participating in a marathon.
• Be a Trusted Face: Be the reliable point of contact families trust to find solutions to their needs.

Benefits:

• A beautiful working environment in one of our client’s care homes and within the local community.
• A competitive salary of £40,000 plus commission on private occupancy.
• The opportunity to make a meaningful impact on the lives of residents and their families.
• A supportive and collaborative team environment.

How to Apply:

If this sounds like you, or you know someone who fits this description, we would love to hear from you!