Retail Account Manager

Retail Account Manager

Salary: £30k-£35K

Monday to Friday

Lloyd Recruitment Services is excited to present an excellent opportunity for a Retail Account Manager to join a growing business in Horley. You'll be working within a team, handling all after-sales processes for customer orders to ensure the critical path management is met.

Our client is dedicated to producing top-tier products and delivering outstanding service, so we seek someone who excels in building strong relationships, is meticulously organised, and has excellent project management abilities. This role offers an incredible opportunity to join a dynamic company with significant room for career growth and advancement.

Company Benefits: Flexible start and finish times, Free Gym Membership, Health and Wellbeing Programs, Discounts across 100s of retailers and hospitality, Health Cash Back Plan

Key responsibilities:

• Develop and maintain strong customer relationships by providing timely and personalised communication tailored to their needs
• Gain a thorough understanding of product offerings to quickly and accurately respond to customer enquiries
• Assess customer requirements and work closely with Quality Assurance to ensure products meet regulatory and customer standards
• Oversee the entire order process from initiation to delivery and invoicing, ensuring all responsibilities, requirements, and deadlines are communicated clearly within internal teams
• Work with Sales Coordinators to complete all necessary customer-specific documentation promptly and accurately
• Prepare precise quotations and ensure the accuracy of order documentation
• Prioritise and organise daily tasks to meet customer needs and address urgent queries efficiently
• Manage internal and external deadlines proactively, utilising available software tools
• Coordinate with the Key Account Manager to align customer strategies and communicate key dates
• Ensure that product samples meet company standards before dispatch
• Identify and escalate customer requests to the Key Account Manager as needed

Skills & experience required:

• Experience in a Junior Account Management or similar role working with retail products
• Background in private label or made-to-order product ranges is a plus
• Excellent communication skills with strong written and verbal English
• Ability to build effective working relationships at all levels, both internally and externally
• Customer-centric approach with a commitment to delivering exceptional B2B customer experiences
• Natural problem solver and quick learner
• Ability to manage multiple projects and workflows simultaneously while handling conflicting priorities
• Exceptional attention to detail and proficiency in MS Office
• Proactive, logical thinker, and strong team player

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.