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Retail Operations

Posted 21 June by Harvey Norman UK
Salary icon £11.44 per hour
Location icon Brierley Hill , West Midlands

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The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience. This is an excellent opportunity to work in a fast moving and dynamic retail company. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.

YOUR JOB:

  • Build customer loyalty by providing a great, friendly and professional service.
  • Oversee and process all online orders, for delivery and collection.
  • Oversee the online emails and phone calls; respond to customer queries promptly and professionally.
  • Process all branch transfers and purchase orders.
  • Stock Management (stock counts/batching/negative/aged stock), Goods Receipting, and processing of credit claims.
  • Merchandising.
  • Assist on the Cash Desk during busy periods.
  • Other duties that may be required from time to time to fulfil your role.

YOUR PROFILE:

  • Customer Orientated.
  • Attention to detail.
  • Team & Collaborative Working.
  • Adaptable to Change.
  • Positive attitude and outlook.

YOUR QUALIFICATION & EXPERIENCE:

  • GCSE’s or equivalent is required.
  • Ideally have retail experience but not essential as excellent training will be provided.
  • Strong attention to detail.
  • Excellent organisational skills.
  • Effective communication skills particularly through phone and e-mail.

WHY PEOPLE JOIN US:

  • We’re dynamic and growing!
  • Fun, high energy work environment.
  • Culture of developing and promoting from within the company.
  • Our entrepreneurial spirit.
  • Generous staff discounts.

BENEFITS

  • 28 days annual leave (pro rata) plus the opportunity to buy annual leave.
  • Ongoing training and development opportunities.
  • Generous staff discounts.
  • Birthday Day off (1 year service applies).
  • Long service award.

Additional Information:

  • Full-time and Part-time positions are available.
  • We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.

Required skills

  • 1
    Appliances
  • 1
    Communication Skills
  • 1
    Customer Service
  • 1
    Furniture
  • 1
    Retail Sales
  • 1
    Technology
  • 1
    Bedding
  • 1
    Customer Facing Roles
  • 1
    Highly Detailed
  • 1
    Claims Handling

Application questions

Are you eligible to work in the UK?
Do you have the relevant experience/ skills as outlined in the job description?

Reference: 52928251

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