Retail Sales Advisor

Do you have customer service experience within a premium retail environment? Do you have a genuine love for sustainable fashion?

Service Care Solutions are working with one of our established clients to recruit a Retail Sales Advisor for an outstanding, sustainable Retail Store. Reporting to the store manager, the successful candidate will be brand ambassadors, reflecting the brand ethos, and creating a warm and friendly environment - all whilst providing exceptional advice and service to every customer.

Location: Elizabeth Street, London, SW1W 9NZ
Pay: £24,000 - £27,000 per annum dependent on experience + £250 Welcome Bonus
Contract: Permanent | Full-Time
Hours: 09:30 - 17:30 | Monday - Sunday | Includes 1-2 weekend days a month

About your Employer:
Established for more than 5 years, the company's whole focus is on their customer, their team, and our planet. From the beautiful clothes in natural fabrics, to our welcoming store environment and super friendly team. Everything they do is about sustainability, stylish simplicity, and comfort, as well as focusing on caring for our people and our planet.
Essential:

• Customer focused approach with previous experience in a premium retail environment
• A 'people-person' who has no problem engaging with customers
• Excellent Verbal and Written Skills
• A confident communicator, with patience, empathy and a calm demeanour
• Desirable: Customer Service/Sales Advisor - 1 year minimum, ideally in a premium store

Job Responsibilities:

• Providing all customers with excellent Customer Service
• Ensuring full understanding of the brand strategy, values, and visions
• Ability to handle stock, ordering and processing returns
• Confidence in opening and closing the stores, giving support where necessary
• Competent with computer/website/till logistics
• Being responsible for own H&S, and ensuring that all H&S processed are followed in store
• Communication of customer feedback to the buying and merchandising teams
• Replenishing stock and keeping the shop floor clean and tidy

Employee Benefits

• 23 days annual leave + 8 bank holiday days
• Your Birthday off
• Discretionary annual bonus scheme
• Generous Staff Discount of up to 40% off and Sample Sales
• Generous Friends and Family Discount
• Company Pension Scheme
• Regular Team Social Events and Seasonal Parties
• Real Living Wage Employer

At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of two weeks in your new placement.
• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750!

To Apply:
Please contact Eleanor: | (01772) 208 963