Retail Team Leader

We've got an exciting opportunity for you to join our team as a Retail Team Leader. If you're interested in engaging with visitors and boosting our retail potential, this could be the role for you. 

Hours: 37.5 hours per week, weekend work required. This role can include some lone working.

Salary: £23,166 per annum

Duration: Permanent

Interviews: 23 and 24 July 2024

Reporting to the Retail Manager, you'll be part of a team of 6 staff and 10 volunteers. 

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

Alongside your team, you'll be supporting the day to day management of the property retail operation so that it's commercially successful and consistently exceeds our visitors expectations. In addition to the shop, plant sales are seen as a growth area so, whilst not needing to be a plant expert, you must be prepared to support in the management of the plant sales business. 

Monitoring stock and merchandise products to achieve stretching financial targets, you’ll be leading by example when it comes to maximising our profitability and income.

You'll also supervise retail staff and volunteers, working effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.

Please read the role profile, attached to this advert.

We'd love to hear from you, this sounds like you: 

• are customer focused with positive attitude
• good communication skills
• ability to lead, support and develop a team
• able to work as part of a team, but also can work on your own initiative 
• well organised and adaptable 
• confident dealing with a variety of situations including complaints

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.