Retention Consultant

Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private healthcare provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will play a key role in supporting the business in achieving market-leading retention rates and should be confident in building rapport.

The salary is £26,117 per annum.

Benefits and Package for a Retention Consultant:

• Salary: £26,117 per annum, rising to £28,014 following the probationary period
• Hours: 37 hours per week
• Contract Type: Permanent
• Location: Taunton
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Key Responsibilities of a Retention Consultant:

• Contacting customers who are in the process of cancelling their cover and where applicable discuss their cancellation and potentially re-instate cover
• Helping customers discuss their renewal options, including amending their products
• Reviewing and contacting direct customers prior to their renewal to offer support
• Establishing relationships with intermediaries to support them with their renewal/retention-based queries

Key Skills and Experience of a Retention Consultant:

• You should be passionate about helping other and wanting to find a resolution
• Being confident in building rapport over the telephone and via email is required
• Ideally you will be interested in entering a career in Business Development
• You must be able to establish and maintain relationships and enjoy working in a team environment
• Having a key eye for detail is required

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)