Retention Officer French or German Speaking

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 
We are looking for passionate individuals to join our Sales Department in the London office, focussing on our client base from Switzerland.

Duties & Responsibilities:

• Servicing a portfolio of clients from Switzerland in the CFD market place by providing general market information to clients
• Assist clients with queries regarding trading and the instruments available for use by the client
• Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
• Training new clients on companies platforms and trading tools
• Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required
• Take ownership of your clients’ problems and liaise with other departments, when required, to escalate and resolve issues and/or report faults
• Achieving monthly targets
• Contacting clients to provide general market updates
• Utilising retention strategies to maximise client satisfaction
• Ensuring timely follow up of all contacts
• Maintain high levels of client acquisition, retention and re-activation

Key Requirements:

• Fluent French and/or German Speaker, with Italian language skills advantageous
• Analytical and problem-solving skills
• Excellent verbal and written communication skills
• Advanced MS Excel skills will be considered as an advantage
• Ability to work shifts on rotation (morning & afternoon)

The ideal candidate must be able to demonstrate:

• Excellent communication and negotiation skills
• Ability to work independently
• Self-motivated and target-oriented individual
• Team player
• Previous sales experience
• Financial market knowledge/trading experience advantageous

Benefits:

• Competitive Salary
• 25 days annual leave
• Private Medical Insurance for you and your family, after the probation period
• Death In Service
• EAP
• Season Ticket Loan after the probation period

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.