Retentions Specialist

Retentions Specialist

Location: Wrexham

Salary: £25,000 per annum

Hours: Monday to Friday (8:30am - 5pm)

Acorn by Synergie is pleased to offer an exciting opportunity for an enthusiastic and committed Retentions Specialist to join a thriving business located in Wrexham.

As a Retentions Specialist your primary responsibility will be to retain existing customers by addressing their concerns, providing solutions, and ensuring their satisfaction with the service. You will play a crucial role in maintaining customer loyalty and contributing to the company growth.

Responsibilities will include:

• Proactively contact customers who have indicated a desire to cancel or downgrade their services.
• Identify customers needs and provide tailored solutions to address their concerns and retain their business.
• Utilise exceptional negotiation skills in contractual matters.
• Develop and implement effective retention strategies to minimise customer churn.
• Liaise with other departments to resolve customer issues and improve overall satisfaction.
• Maintain accurate records of customer interactions and retention efforts in the CRM system.
• Provide feedback and insights to management to help enhance the products and services.

Skills and experience required:

• Previous experience in a customer service or retention role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to handle difficult conversations and turn them into positive outcomes.
• Strong negotiation skills
• Ability to organise and prioritise workload to meet deadlines
• Proficiency in using CRM software.
• Ability to work in a busy environment.

If you are passionate about customer satisfaction and have a talent for turning challenges into opportunities, we want to hear from you!

Acorn by Synergie acts as an employment agency for permanent recruitment.