Job description

Fortnum & Mason at The Royal Exchange

Recognising that people have busy lives, Fortnum & Mason has always sought to ensure its customers aren’t left high and dry. Whether it’s a last-minute gift, a well-stocked wicker hamper or a bottle of bubbly for the weekend, Fortnum’s at The Royal Exchange means you don't have to schlep all the way to Piccadilly.

Fortnum & Mason are looking for an exceptional Sales Associate to join our busy Royal exchange Team. Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must, as you will be on a customer-facing counter. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork.

Further to this, our successful candidate will:

• have a genuine passion for food
• demonstrate previous experience in a relevant role
• enjoy creating a sense of pleasure for our customers
• demonstrate a knowledge of Health & Safety, and Food Hygiene standards
• be ready to learn our products inside-out and demonstrate a constant hunger for knowledge
• be able to work 37.5 hours on a rotating rota (including weekends).

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• Discretionary annual bonus of up to 5% of annual salary
• A generous store and restaurant discount
• Defined development scheme to grow your career
• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.