Sales Coordinator

Yarn Collective creates natural and recycled textiles in distinctive colour palettes from subtle neutrals and pastels to deep and fiery hues. We work with leading interior designers, furniture manufacturers and hospitality clients, supplying them with textiles that help bring their chosen atmosphere to any design scheme or piece of furniture.

Duties and responsibilities:

• Work closely with our sales team to manage the processing of customer orders, reserves and queries in a timely and cost-effective manner so our customers are delighted with our service and our business continues to be respected, grow and trade profitably
• Liaise with sales team to build quotes and ensure they are sent promptly and new enquires handled efficiently
• Receive and process all UK client orders
• Check stock and reserve stock for clients, arranging cuttings for approval where appropriate
• Match orders with reserves and process orders to our warehouse in a timely fashion.
• Help build and maintain relationships with clients by keeping them informed of the progress of their orders and agree suitable action plan if there are issues with an order and escalating where necessary.
• Attend meetings with sales team to discuss the delivery of jobs and our pipeline of work following up with clients where necessary
• Help with the delivery of larger scale projects when needed for custom product with the sales and purchasing team
• Monitor the fulfilment of orders to ensure accurate and timely delivery
• Resolve after-sales queries/ issues in a timely fashion and escalate where necessary
• Develop sales leads and reply to quotation requests where necessary
• Work with clients to present alternatives to out of stock/ over budget textiles
• Keep our system up to date with relevant client and product information to ensure smooth running of the business and relevant information is up to date for the sales and purchasing teams to view
• Identify areas within your role and outside your role on the business you feel could be improved and share ideas for improvement
• Ensure our warehouse is shipping orders in a timely fashion without delay

Knowledge, experience and skills:

• Previous experience in a similar support role
• Ability to work well under pressure
• Strong attention to detail
• Outstanding communication, presentation and organisational skills
• High level of numeracy and literacy in English
• IT literate - a confident user of Microsoft Office
• Flexible and adaptable with a dynamic, hands-on approach to your work
• Positive can-do attitude

Details:

• Hours of work: Mon-Fri - 9:00-17.30
• Location: Ladbroke Grove, London (working from home flexibility can be offered)
• Holidays: 20 days per annum (plus bank holidays)
• Pension plan available
• Private healthcare offered