We are excited to present an excellent opportunity for a Sales Coordinator role based in Stoke-on-Trent. Our client, a leading company in the HVAC industry, is seeking a dedicated and proactive individual to join their team. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service and sales support.

Located in Stoke-on-Trent, our client’s branch is part of a larger network that prides itself on high-quality products and services. The successful candidate will play a crucial role in ensuring the smooth operation of the branch, contributing to the company's growth and success in the region.

Job Title: Sales Coordinator

Salary: Competitive

Location: Stoke-on-Trent

Hours: Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 4:00 pm (1-hour unpaid lunch break)

Key Responsibilities:

1. Core Values: Adopt, encourage, and enforce the company's core values and principles.
2. Order Processing: Accurately process customer orders and enquiries, ensuring complete satisfaction.
3. Purchasing: Purchase necessary items from internal and external suppliers in accordance with company guidelines.
4. Stock Transfers: Liaise with other branches to manage stock transfers efficiently.
5. Customer Communication: Keep customers informed about delivery, shortages, and completions.
6. Transport Costs: Quote transport costs accurately and maximise cost recovery.
7. Delivery Coordination: Ensure efficient and cost-effective transportation of sales orders.
8. Pricing: Collaborate with the Branch Manager and Regional Business Development Manager on pricing quotations.
9. Sales Opportunities: Maximise sales opportunities and business development within the area.
10. Promotions: Promote company products and services at every opportunity.
11. Discount Management: Amend discount changes on the system in accordance with company procedures.
12. Stock Levels: Maintain correct stock levels by liaising with the Branch Manager.
13. Credit Control: Work with the Credit Control department on customer credit accounts and trade counter cash sales.
14. Daily Duties: Complete daily duties such as despatching, filing, and updating records.
15. Payment Handling: Handle cash and credit card payments accurately and report them correctly.

Skills & Qualifications:

• Experience within the HVAC industry
• Experience in a similar role or environment
• NVQ Level 2 in Business Administration or Customer Service
• Industry/product knowledge
• EFAW Certificate and Fire Warden training (advantageous but not essential)
• Proficient PC Skills with MS Packages

Benefits:

• 25 Days holiday plus 8-days bank holiday
• Corporate work wear
• Company pension contribution matched at 4%
• Gold Member of the Mental Health Charter
• Online retail discounts & savings including gyms, holidays and food shopping
• Occupational short- and long-term sick pay
• Life Assurance 
• Community Days 
• Long Service Awards (extra days holiday & voucher)
• Christmas closure

This role offers a fantastic opportunity to join a thriving branch and contribute to its success. If you are a motivated individual with the required skills and experience, we encourage you to apply ASAP and become part of a dynamic team.