Sales Counter

Our client is a leading independent equipment hire company in the Northwest, with Depots strategically located across the region. You will play a crucial role in driving sales, fostering strong customer relationships, and managing a diverse range of responsibilities.

Key Duties:

• Work collaboratively with depot staff, customers, other depots, workshops, and sales teams.
• Maximise sales opportunities for the depot and the wider group.
• Ensure all products hired to customers are safe and properly tested according to company procedures.
• Deliver outstanding customer service by answering phones promptly, handling inquiries, and processing orders efficiently.
• Assist customers at the depot counter, providing swift and accurate responses to their needs.
• Take and process orders, ensuring they are completed accurately and on time.
• Coordinate delivery and collection of orders according to customer requirements.
• Manage IT system inputs and paperwork related to on-hires, off-hires, and stock transfers.
• Develop and maintain knowledge of depot equipment for hire/sale, including accessories, safety, and test & run requirements.
• Notify the Depot Manager of any necessary equipment repairs and maintenance.
• Handle cash transactions securely.
• Maintain a tidy and organized depot, especially the hire desk area.
• Perform additional tasks and duties as needed.

Qualifications and Skills:

• Excellent communication and sales abilities.
• Strong organisational skills to manage hire contracts effectively and resolve issues.
• Proficiency in literacy, numeracy, and computer use.
• Superior customer service skills with a confident, professional, and outgoing demeanor.
• Passion for sales and confidence in your capabilities.
• Experience in telephone-based sales and customer-facing service.
• Outstanding telephone manner and ability to build rapport with customers.
• Strong administrative skills and computer literacy.
• Awareness of manual handling procedures.