Sales & Customer Service Executive
Our client is seeking a proactive and customer-oriented Sales and Customer Service Executive to join our team. This role involves a blend of sales and customer service tasks, including order processing, making outbound calls, upselling, and managing customer relationships. The ideal candidate will be a team player with excellent communication skills and a drive to meet weekly targets.
Day to day of the role:- Process orders received via phone and email efficiently and accurately.
- Make daily outbound calls to both existing and new customers to generate sales.
- Upsell products to new and existing customers, enhancing their experience and our business growth.
- Rejuvenate business by re-engaging with past customers and encouraging repeat business.
- Follow up on sample requests and ensure timely responses to customer inquiries.
- Take incoming sales calls and operate the Live Chat System in the absence of the Sales Team.
- Work collaboratively with the Customer Service Team, Despatch, Accounts, and H/R departments to ensure seamless operations.
- Proven experience in sales and customer service roles.
- Ability to meet and exceed set weekly targets.
- Strong administrative skills to manage the documentation from calls and account management.
- Experience with conducting mailshots/mailers to existing and/or new customers.
- Excellent communication skills to engage customers and understand their needs.
- Ability to stay informed on all products and update customers on new offerings.
- Proficiency in gathering and documenting customer information and reactions.
- Adept at answering customer queries and providing detailed product information.
Reference: 52951429
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'