Sales Executive/Customer Service

Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.

Hays are recruiting for an exciting opportunity for a Sales Executive to join our client on an ongoing long-term temporary assignment for an approximate duration of 12 months.

Location: Farnborough, UK. (Candidates should be based within a reasonable commute)
Assignment type: Till the end of the year (12-month rolling contract where you will be engaged via Hays)
Working environment: Hybrid working is an option after 1-3 months of training (2 days in office and 3 days at home)
Hours per week: 37.5
Pay type: 15.38 P/H

We have an exciting opportunity for a Car & LCV Sales Executive. As a Sales Executive you will contribute to our award-winning business based in Farnborough.

Responsibilities

• Managing a portfolio of existing Alphabet customers for their car & LCV quote to order requirements.
• Communicating accurate quotations to customers, responding appropriately to competitive comparisons and negotiating margin rates to win business (following the appropriate procedures). Validating, managing and ensuring accurate documentation received and processed for accurate vehicle orders.
• Responsible for ensuring that complex quotations and orders for high-value LCV's are compiled accurately and fit for customer purposes, with duty of care requirements considered and with the responsibility to adjust residual values according to the Alphabet Conversion Matrix.
• Able to build and develop strong external relationships with our Preferred Dealer Network and LCV Supplier Network to ensure excellent service delivery to Alphabet customers.
• Managing all renewals in accordance with the customer's car policy, through Alphabet renewal reporting and proactive outbound calling with a 'phone first' approach.
• Use both Late Hire and SMR overspend reporting, reducing the volume of vehicles on contract and utilising this opportunity to formally extend contracts
• Identify, develop and support the Corporate Sales Managers, Account Managers and Public Sector Specialists with:
• Potential new business opportunities and referrals from the existing customer base.
• Improving penetration of ancillary products.
• Guide customer credit reviews and manufacturer terms to ensure we proactively manage the expiry date and information required.
• Provide support to the Corporate Sales and Account Managers on prospect or indicative pricing for new or existing customers.
• Provide professional and efficient phone service to internal/external customers. Use product and process knowledge to progress requests, make recommendations and promote additional services. Achieve first call resolution at every opportunity.
• Work within given SLAs.

Skills & Experience

• Previous experience in Sales and/or Customer Service is essential.
• Previous experience in the Automotive or Financial Services industry and knowledge of Light Commercial Vehicles is desirable.
• Self-motivated but also able to work well in a team with a proactive nature.
• Strong interpersonal and influencing skills.
• Ability to work under pressure and multitask.
• High attention to detail and accuracy.
• Self-motivated, organised and confident in taking the lead where required.
• Sales through service attitude with proficient telephony skills.
• Able to self-manage and identify escalation points.
• The ability to interact with a variety of people/departments at different levels.
• Capable of positive negotiation.
• Ability to accurately handle and understand numerical data for quote to order process and reporting purposes.
• Desire to expand commercial awareness.
• The ability to work with a variety of people within the company.

What you'll get in return -

• 35 days holiday
• Pension
• On-site canteen
• Free parking

What you need to do now -
If you are self-motivated, have strong communication and problem-solving skills, then please apply, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk