Sales Order Processor

Job Title: Sales Order Processor

Location: Blackburn

Salary: Competitive

Job Type: Full Time, Permanent

About us:

We are one of the fastest growing Pet Food Manufacturers in the UK and home to leading FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful and Vet’s Kitchen.

Our products range from food, treats, toys, accessories and healthcare for pets and small animals.

We manufacture and supply several channels including Grocery, Discounter, Wholesale, High Street Retail, eCommerce, Pet Specialist and Export markets.

We are going through continuous and sustainable growth and looking to add to our already amazing teams to be the best we can, and to become the leading business in the pet world!

Make Pets Choice, Your Choice.

Duties:

• Take an active role in supporting the business by processing orders to support turnover, volume, and profitability
• Processing of customer sales orders and call handling, offering the best customer service to our customers
• Complete Pre Order Checks in line with commercial agreements identifying and resolving any variances to these
• Using automated systems as well as manual entry with regards to load fill, lead-time and delivery dates
• Identify in advance any risk to service and take steps to escalate and mitigate the order or potential service issues
• Assist in the arrangement of despatch documentation
• Access and update customer portal orders and manage customer subscription or order pattern changes
• Answer customer order and service related emails
• Redirect general email and calls to relevant departments
• Ensure all records, systems and paperwork are kept up-to-date
• Take and process payments and manage invoices
• Responsible for the adherence of agreed business policies and procedures, as well as legal requirements affecting the department e.g. GDPR
• Record data to support internal and external reporting
• Support with additional sales office related administration tasks
• Provide cover for the department when required

About you:

Experience:

• Minimum 1 years’ experience in a sales office / customer order processing environment
• A sound understanding of Microsoft Office Software including, Excel, and stock and data management systems
• Empathetic, calm and clear communicator
• Strong organisation skills with excellent attention to detail
• Numerically competent
• Resilient with a positive and can-do attitude, and comfortable working in a fast-paced environment
• Must be fluent in English

Benefits:

• 25 days holiday
• Staff discount on Pets Choice products
• Good team environment within a fast growing and well established business that is continuing to invest in the company and people

Please click on the APPLY button to send your CV for this role.

Candidates with experience or relevant job titles of; Order Processor, Technical Order Processor, Order Administrator, Order Handler, Order Support, Order Co-ordinator, Order Execution Specialist, Order Fulfilment Co-ordinator, Office Assistant, Operations Assistant, Office Administrator, Business Administrator and Support Administrator, Customer Support, Customer Service Executive, Customer Service Representative, Customer Service Administrator, Business Administration, Business Administration Support, Admin Support, Administrative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Advisor, Customer Service, Application Support Officer, Application Support may also be considered for this role.